A Greenville massage spaA voice agent that books the appointments
A voice agent that answered the phone, checked the calendar, and booked the appointment while the therapist was with a client. Retired in September 2026.
answered
Booking calls that used to reach voicemail reached the agent
captured
Appointments the spa would have lost to an unanswered phone got booked
on the floor
Phone duty moved off the therapists and onto the agent
What was broken
The spa was struggling with managing a high volume of appointment bookings, changes, and cancellations, especially during off-hours. Their staff was overwhelmed with phone calls, leading to missed bookings and reduced focus on in-person client care. During economic downturns, they needed to maintain service quality with reduced staff.
- Appointment Scheduling
- Customer Service
- After-hours Support
What I built
I built an AI voice agent that handled appointment booking, rescheduling, and frequently asked questions 24/7. It connected directly to their scheduling software and handed off to a person on staff when it should. The agent kept the spa's warm, professional tone while it processed appointments and answered questions about services. It ran from 2024 until it was retired in September 2026.
What changed
- answered booking calls that used to reach voicemail reached the agent
- captured appointments the spa would have lost to an unanswered phone got booked
- on the floor phone duty moved off the therapists and onto the agent
What you would own
Your data and your accounts stay yours. The contract spells out the rest.
Want one of these for your business?
Bring the job that eats your week. Step 1 is a free 15-minute fit call. Step 2 is the AI Staff Assessment, $500, a written assessment you keep. Step 3 is your first hire at a published price, or you take the assessment and stop.