Chinese Culture CenterMultilingual AI Chatbot Expands Cultural Center's Reach
I built a multilingual chatbot that speaks English, Mandarin, Cantonese, and other languages.
four
English, Mandarin, Cantonese and more, answered by one bot
up
The center reports more sign-ups from visitors who do not speak Chinese
unchanged
The outreach widened without hiring multilingual staff
What was broken
The Chinese Culture Center struggled to effectively engage with their diverse audience, particularly those with language barriers. They needed a solution that could provide information about cultural activities, classes, and events in multiple languages while maintaining cultural context and nuance. Budget constraints during the economic downturn limited their ability to hire multilingual staff.
- Multilingual Support
- Customer Service
What I built
I built a multilingual chatbot that speaks English, Mandarin, Cantonese, and other languages. It recommends activities based on what a visitor is interested in, answers questions about Chinese traditions and customs, and helps with class registration. It keeps the cultural context intact while it bridges the language gap.
What changed
- four english, Mandarin, Cantonese and more, answered by one bot
- up the center reports more sign-ups from visitors who do not speak Chinese
- unchanged the outreach widened without hiring multilingual staff
Our center aims to share Chinese culture with everyone, regardless of language background. The multilingual AI has made our programs accessible to so many more people. We've seen a significant increase in class enrollments from diverse communities, and we've been able to maintain our cultural outreach during financially challenging times without expanding our staff.
What the client owns at handoff
You do, at handoff: the code, the phone number, the calendar, the transcripts, and the off switch. Every architectural decision is logged and explained so the next engineer, or you, can follow it.
Want one of these for your business?
Bring the process or the app. Step 1 is a free 15-minute fit call. Step 2 is a paid discovery session, $500, that ends in a written plan. Step 3 is a fixed quote, or you take the plan and build it yourself.