Barton Massage SpaA voice agent that books the appointments
A voice agent that answers the phone, checks the calendar, and books the appointment while the therapist is with a client.
answered
Booking calls that used to reach voicemail now reach the agent
captured
Appointments the spa would have lost to an unanswered phone get booked
on the floor
Phone duty moved off the therapists and onto the agent
What was broken
Barton Massage Spa was struggling with managing a high volume of appointment bookings, changes, and cancellations, especially during off-hours. Their staff was overwhelmed with phone calls, leading to missed bookings and reduced focus on in-person client care. During economic downturns, they needed to maintain service quality with reduced staff.
- Appointment Scheduling
- Customer Service
- After-hours Support
What I built
I built an AI voice agent that handles appointment booking, rescheduling, and frequently asked questions 24/7. It connects directly to their scheduling software and hands off to a person on staff when it should. The agent keeps the spa's warm, professional tone while it processes appointments and answers questions about services.
What changed
- answered booking calls that used to reach voicemail now reach the agent
- captured appointments the spa would have lost to an unanswered phone get booked
- on the floor phone duty moved off the therapists and onto the agent
We're capturing appointments we would have missed, and our staff can focus on providing exceptional service to clients who are physically present. During our slow season, we've been able to maintain revenue while reducing staffing costs.
What the client owns at handoff
the Barton Massage Spa voice agent, in plain words- 1A customer calls
- 2The agent answers in two rings
- 3It checks your real calendar
- 4It books the slot and texts the customer
- 5It hands off to you when it is unsure
Every box is something you own: the phone number, the calendar, the transcripts, and the off switch.
Want one of these for your business?
Bring the process or the app. Step 1 is a free 15-minute fit call. Step 2 is a paid discovery session, $500, that ends in a written plan. Step 3 is a fixed quote, or you take the plan and build it yourself.