KnottyPawz

KnottyPawz, an online pet accessories retailer, was experiencing high cart abandonment rates and low average order values. Customers were leaving without completing purchases, often unsure which products were right for their pets. The small team couldn't provide personalized recommendations at scale, and generic product suggestions weren't converting browsers into buyers.

We deployed an AI-powered product recommendation chatbot that creates personalized shopping experiences based on pet profiles. The chatbot asks about pet size, breed, age, and preferences to suggest the perfect products. It also provides real-time answers to product questions, offers bundle recommendations, and guides customers through checkout with contextual upsells.