Scouts Pest Control

Scouts Pest Control was facing significant challenges with scheduling inefficiencies and managing after-hours inquiries. Their small office staff was overwhelmed with calls, often missing potential customers during busy periods and after business hours. With seasonal fluctuations in demand and economic pressures, they needed to maximize appointment bookings while controlling labor costs.

We implemented a dual-channel AI solution with both voice and text capabilities that handles scheduling, provides service information, and processes emergency requests 24/7. The system integrates with their field service management software, optimizing technician routes and appointment slots. The AI uses location data and service history to provide accurate pricing estimates and available time slots, significantly streamlining the booking process.